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Find the right book Find the right book

How do I log in? (Not applicable to MLS Bookshop)

Some content, including News articles, and the Why Peters? section are accessible without registering, but to search and view book details, reviews and place orders, you need a username and password.

To register, click the 'Register' link to the top right-hand corner of this page.

How do I search for books?

This website has a powerful, flexible searching system, but it can remain as simple, or as complex, as you like.

 

There are three main ways of searching the book catalogue:

 

Quick search: Enter one criterion, e.g. ISBN, Title, etc. and click the 'GO' button or press return.

 

Simple search: Apply pre-selected criteria from drop-down boxes.

Use the box at the top left of the homepage, or in the green bar near the top of all other pages. You are given three headings, offering category, age range and price variables - which you may select using the drop-down boxes under each one.


Advanced search: Create a very specific search by using multiple criteria.

Click 'Advanced Search' just above the 'Quick search' box. You will be presented with a full-page of search fields. This is particularly useful if you have specific requirements, e.g. Accelerated Reader book levels, or Book Bands. This will also enable you to narrow your search more quickly. Click here for more help with the Advanced Search.

How do I view book details?

Search results are presented in a list, which can be sorted or filtered using the options at the top of the list. For more detailed information on a particular title within a list, click on the title or cover image, and you will be taken into a details page, which includes all the bibliographic information, cover and centrefold images. You will notice our evaluation on the page, and clicking the tab will display our itemised review, which gives our suitability ratings. For a an introductory guide, click here.

What do some of the terms in the details section mean?

There is a wide range of bibliographic detail available under the Book Details section. For a glossary, Click here.

How do I add books to the basket?

Books can be ordered from a list by entering a quantity in the box on the right-hand side of the list, and clicking the 'Add to Basket' icon. Quantities can be entered against multiple titles on a page, and clicking any 'Add to Basket' icon will transfer all of those quantities to your open order.


Books can also be ordered from the details page. Scroll-down to the bottom right-hand side of the screen and you will see a quantity box –  add your quantity and click 'Add to Basket'.

 

Any items you place in the basket will not disappear if you log out, so don’t worry – you can go for lunch, or leave at the end of the day, and your order will still be there when you log back in!

How do I view, edit, and commit my order?

To view, edit and commit your order, click 'View Basket' towards the top-right of the page.

The contents of your basket will appear in a list, and you will be able access details of individual titles by clicking the title or ISBN.

Here you can amend quantities or remove titles altogether, add voucher codes and select servicing requirements.

After making amendments, remember to click 'Update Basket' to save changes.

 

Servicing requirements: Clicking the 'Change' button in the servicing section will display the range of servicing options available to you - use the tick boxes to select or de-select. (Click here for more detail on our standard servicing offer)

Selecting 'Fiction Spines or 'Non-fiction Spine Labels' will trigger the spine information (the first three letters of the author's surname for fiction and the Dewey class number for non-fiction) to turn from grey to black and become editable, so you may change the information on printed on the label to suit your own system.

Selecting 'Customer-supplied Barcodes' will inform us that these are to be fitted - please contact us on 0121 666 6646 to organise supply of your barcodes beforehand.

 

Checking out: Once you are happy that your order is complete, click 'Checkout' to send the order to us electronically. At this point, you will be asked to confirm your delivery address, and will be given the option to specify a delivery date if your school is closing for a holiday shortly.

Clicking continue will provide a summary of your order with a final total, and you will be asked for a Purchase Order Reference – this is your reference for the order, and will appear on the invoice when your books are delivered, so if you have an official Purchase Order Number, please quote it here.

Clicking 'Complete my order' will submit the order, and you will be given the opportunity to the print the summary.

Remember, committing your order creates a firm order on our system! You will receive a confirmation email, which we will send to the email address you gave us at the point of registration

How much do you charge for delivery?

Delivery is FREE to mainland UK addresses, regardless of the size of your order. For carriage to offshore and overseas locations, please contact us for a quote.

Can I get my books jacketed and labelled?

Peters offers a full range of book servicing and jacketing options at nominal cost so that your books can arrive ready for your shelves. For more detail, click here.

When can I expect delivery and how do I track my order?

Most orders placed on our Peters Educational Books and MLS Bookshop websites are dispatched on the same day, unless they require jacketing or labelling, in which case they take only a little longer, for example:

 

bull 1 bg

  In stock, serviced: 3-5 days, depending on order size

bull 1 bg  Items not held in stock will be dispatched upon receipt into our warehouse

 

To keep an eye on the progress of your order, click on 'Your Account' on the top-right of any page, and then on the 'Your Orders' tab. Any orders you have previously committed will be displayed in list form, with the status displayed to the right. Click on an order to view a summary.

Can international schools or other non-UK establishments order books using the site?

We are delighted to receive orders on www.peters-educational-books.co.uk from schools based outside of the UK.


When you have confirmed your order online, you will receive an order confirmation from Peters. A member of our international customer service team will then get in touch with you by email to confirm the delivery arrangements and cost for your order. Once this has been finalised, you will receive a proforma invoice for your goods requesting prepayment. As soon as payment has been received, Peters will arrange for your order to be processed and sent out to you.


If you have any queries at all regarding this process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (44)121 666 6646 and ask to speak to customer services.

Contacting us in the event of a problem

If you have problems with any part of the site, and the help pages offer no solution, or have an order query which cannot be answered using the Order Tracking facility, please ring (44)121 666 6646 and ask for assistance. Our staff will be happy to help. Alternatively, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Returns

If you decide that an item you have bought from us is not to your satisfaction, then you are welcome to cancel the order for the item within 14 days of receipt of the item, and return it to us. The customer must bear any postage or packaging costs.

Upon return of this item to us, in its original condition, we will refund the price that you paid. We cannot refund, however, if an item you bought from us is returned to us in an unsaleable condition.

In addition, we regret that we cannot provide a refund if the item which you bought was specifically serviced for you or was specifically sourced for you, or if it was bought under a limited offer.


If an item you bought from us is defective or not in a satisfactory condition, then please return it to us. Upon return of the item we will replace it free of charge, or at your option, refund the price which you paid us for the item.


To return an item to us, please:

 

bull 1_bg Contact our customer services department for an authorised returns number, quoting your order reference and the reason for return.

bull 1_bg Wrap the item and your authorised returns advice securely in their original or other packaging, or similar, and affix the appropriate postage.

    • bull 1_bg Send the item to:


 

  • Customer Services - PEB Returns
  • Peters Books & Furniture
  • 120 Bromsgrove Street
  • Birmingham
  • B5 6RJ